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Task analysis is a system used to identify where improvements can be made to the use of a product. By breaking down the steps taken in interacting with a device, then rating them on how easy, hard or inconvenient they are, all steps can be identified and evaluated and problem areas can then be isolated and concentrated on.
The value of task analysis is when a particular problem or issue is identified in the use of a given product that up until that point has either been ignored or endured by the user. This insight can lead to innovation, revolutionising the use of a product and the introduction of unique selling points and the possibility of defendable IP.